Shipping and Returns

Shipping and Returns

Shipping Information:

At Lilylane, we offer worldwide shipping to bring our products to customers around the globe. Here's what you need to know about our shipping process:

  1. Shipping Destinations: We ship internationally to most countries around the world.
  2. Shipping Costs: Shipping costs vary depending on the destination and the weight of your order. Shipping costs will be calculated at checkout.
  3. Shipping Times: International shipping times may vary depending on the destination and customs clearance procedures. Generally, orders are processed and dispatched within 5 business days. Once dispatched, the estimated delivery time is between 2- 10 business days.
  4. Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order online.

Returns and Exchanges:

We want you to be completely satisfied with your purchase from Lilylane. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process:

  1. Eligibility: To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as received. Items must also be returned in their original packaging.
  2. Timeframe: You have 7 days from the date of delivery to initiate a return or exchange.
  3. How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer service team at contact@lilylaneshop.com. Please include your order number and reason for return or exchange in your communication.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  5. Refunds and Exchanges: Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be processed promptly, and replacement items will be dispatched once the original item is received and inspected.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact our customer service team at [contact email/phone number]. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for shopping with us!

Lilylane